Terms and Conditions

Prices are valid for six months from date of quotation.

Prices quoted are exclusive of VAT which will be charged in addition where applicable.

For mainland UK the price includes delivery.

For export the price includes packaging, (clear instructions for installation are supplied), the cost of shipping is available on request and is payable in addition.

Payment Terms
A deposit of 20% is required with the order. All deposits are non-refundable once the Order Confirmation has been issued to the client.

The balance due is payable in full on the installation or delivery date, except by prior written agreement with Jenny Pickford. Payment is required in full prior to any goods being shipped overseas except where Jenny Pickford is carrying out the installation.

All products supplied remain the property of Jenny Pickford until payment has been received in full.

In the event of payment not being received by the due date, interest may be charged and payable at the rate of 5% per month on any outstanding balance until payment is made in full.

Orders cancelled with 28 days of their confirmation will be charged the 20% deposit only. Orders cancelled after 28 days, but prior to 28 days of the agreed delivery date, will be charged 80%, due to materials and work already completed.

Delivery and Installation
Delivery arrangements will be agreed with individual client. Lead times are quoted as approximate, and may change subject to unforeseen events.

It is the client's responsibility to prepare the site for installation in accordance with the recommendations of Jenny Pickford for the products in question.

Any additional site work that has to be carried out by Jenny Pickford to meet the requirements of the client over and above of the initial quote, will be charged at 60.00 per hour plus VAT, mileage and materials.

For water features, Jenny Pickford will supply new water pumps with their own manufacturers guarantee. Installation by a qualified electrician is the responsibility of the client.

Any unjustified call out as a result of misuse, poor maintenance or for the simple replacement of low level glass inserts etc. will be charged out at 60.00 plus VAT. Mileage and materials will be charged additionally.

Jenny Pickford will manufacture all products in accordance with appropriate use and does not accept responsibility for any failure of a product resulting from negligence, vandalism, severe weather conditions, inappropriate or unreasonable use, acts of God, incorrect installation or by moving the product in a manner not in accordance with instructions provided by Jenny Pickford